Effective Communication Skills for Technicians
Careers and Professional Development
◷ One Day | £295 | 🌐︎ Online
Course Overview:
Build confidence in your conversations and learn to manage real-life scenarios with ease. Master your communication style to handle difficult conversations, speak assertively, and present with confidence – and use it to influence stakeholders at all levels across higher education and research.
Who is it for?
Technical professionals from any discipline, working at a UK university or research institute. Ideal if you work with teams or engage with a range of stakeholders.
Cost:
£295
Course dates:
Thursday 3 December 2026, 9.30am – 4pm
Time commitment:
6 hours (plus brief pre-work ahead of the workshop)
Delivery format:
Online (MS Teams)
Why choose this course?
Course highlights:
• Develop and practise new communication skills in an interactive workshop.
• Learn to present information confidently within the technical workplace.
• Practise having difficult conversations in a safe setting with peers.
Proven results:
🏅 Trusted by more than 2,000 technicians from 150 UK organisations.
🏅 90%+ of participants rated our paid-for courses “Very good” for overall quality.
🏅 Paid programmes are strongly associated with deeper learning, greater confidence, and lasting behaviour change.
Course content:
• Introduction to communication skills.
• How to have difficult conversations.
• Building relationships to support effective communication.
• Developing assertiveness.
• Formal and informal presenting and influencing skills.
Learning outcomes:
By the end of this course, you’ll be able to:
• Identify common communication challenges for technical staff.
• Evaluate tools and techniques that support effective communication, and which work best for you.
• Practise different communication techniques in a safe, supportive environment.
Course Leader
Sarah Allen
Technical Careers Pathways Lead
“The training was fantastic! The most helpful aspect was the conversation mapping technique, I will definitely use it!”
Technical Professional attendee at Communication Skills workshop, July 2025
FAQs
How do I book a training course?
Our training courses can be booked and paid for online through University of Nottingham Online Store.
You will be directed to the online stores and asked to make an account using your email address (you can use any email), you will also be asked to create a password.
Course bookings will close two working days before half day and one day courses and two weeks before cohort courses.
Your place on the course is confirmed only once full payment has been received.
What payment options are available?
The online store accepts credit, debit card or paypal.
Why is the course payment via University of Nottingham Online Store and not The UK Institute for Technical Skills & Strategy?
The UK Institute for Technical Skills and Strategy is hosted by the University of Nottingham.
To streamline the payment process, we are using University of Nottingham’s free online stores service to manage payments. It’s a secure payment method which is tried and tested. Receipts for organisations are available, please include your organisation name and VAT Reg number at the checkout.
The payment will appear as University of Nottingham on the payment card statement.
Have more questions? Visit our FAQ page.
Can’t find the exact course or opportunity you’re looking for? Contact ITSS Consulting for tailored learning and development programmes.
